Customer Service

Policies

 

Shipping & Delivery

Challenger Health, LLC (‘Reparel’) ship all orders within 24 hours of receipt (excluding weekends) for all purchases made within the United States. Orders are immediately billed to the payment information provided at the time of purchase, once payment information is confirmed and address verified, your order is submitted to our shipping department. Any Orders received after 2pm (est) will not be processed until the next business day. All orders are shipped via the United States Postal (USPS) First Class free of charge unless another service is requested. Orders are guaranteed to arrive within 3-5 days. If you require a faster delivery service other than the free option provided, applicable freight charges will apply. Services available through USPS include Priority Mail (2-3 days) and Priority Mail Express (1-2 days).

Returns

Please inspect all goods immediately upon delivery to ensure that you have received the correct item(s) and there is no damage or defect to the quality of your Reparel purchase. Should there by anything wrong with your received items please contact us immediately via the following:

E-mail – info@reparel.com
Call – 530.809.1172
Fill out our General Inquiries form on our contact page – subject line ‘Product Returns’

At Reparel, we hope you find relief in the use of our products. If Reparel is unable to provide a desired outcome within 30 days please contact via the above information to speak with a Reparel representative who will be happy to find a solution.

For all other returns, product must be in original packaging and received in new and resalable condition. Credit for returns are issued only to the original purchaser. Reparel is not responsible for returned packages lost by any delivery service.

Please ship to:
Returns, Reparel
P.O. Box 7366
Chico, CA 95927

Privacy Policy

This privacy policy discloses the privacy practices for www.reparel.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

1.   What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.

2.   What choices are available to you regarding the use of your data.

3.   The security procedures in place to protect the misuse of your information.

4.   How you can correct any inaccuracies in the information.

-Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

-Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

   • See what data we have about you, if any.

   • Change/correct any data we have about you.

   • Have us delete any data we have about you.

   • Express any concern you have about our use of your data.

-Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

-Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 530-809-1172 or info@reparel.com

Terms of Use

This site and related services are provided subject to these Terms and Conditions. Please read the following information carefully. Your continued use of this Site will indicate your agreement to be bound by the Terms and Conditions set forth below.

Definitions

“We” or “us” refers to Challenger Health,LLC dba “Reparel”.

“Site” refers to Reparel.com

“You” or “your” refers to the person viewing and/or making a purchase through the site.

Disclaimer

Reparel has established this website to provide information and education to health care professionals and consumers. Nothing in this website constitutes medical advice nor is it a substitute for medical advice. References in this website to any and all specific products, services or processes do not constitute or imply an endorsement or recommendation by Reparel.

Restrictions on Use and Ownership

All pages within the site, which include, but is not limited to and any material made available for download, are the property of Reparel and/or its subsidiaries, affiliates, vendors, and licensors. Reparel grants you a nonexclusive license to use the Site solely for your personal, non-commercial use. The content of the Site, including the text, images, audio, and video, are copyrighted and may not be distributed, modified, reproduced, or used, in whole or in part, without the prior written consent of Reparel, except that you may download content from the Site to any single computer for your personal, non-commercial use only, provided you keep intact all copyright, trademark, and other proprietary notices.

Copies of These Terms and Conditions; Updates

You may print a copy of these Terms and Conditions using the print button or feature in your browser. We suggest retaining a copy for your future reference. You should be aware, however, that we may revise these Terms and Conditions at any time, and by your continued use of the Site you agree to be bound by future revisions. It is your responsibility to periodically visit the “Terms and Conditions” link at the bottom of our home page to review the most current version of the Terms and Conditions. You may use your browser to print copies of any updated Terms and Conditions.

Customer Privacy

For information about customer privacy, please see our Privacy Policy.

Trademark Notice

Reparel, the “R” icon and other symbols and names used on the Site are the trademarks and service marks of Reparel. If third-party trademarks, service marks, icons, and logos are used in this Site, they are the trademarks, service marks or logos of their respective owners.

Limitation of Liability

REPAREL IS NOT RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, AND/OR ANY HYPERLINKED WEBSITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEBSITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

Accuracy and Integrity of Information

Although Reparel attempts to ensure the integrity and accurateness of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform Reparel so that it can be corrected. Information contained on the Site may be changed or updated without notice. Please note that the colors of items and products may depend on your monitor and may not be correctly displayed due to differences in monitor settings. The availability of products and other items on the Site may change at any time, without notice. The pricing for products and other items in your shopping cart may change from the time they were originally placed in the cart. Always review pricing for your products at the time of checkout.

Links or Pointers to Other Sites

Reparel makes no representations whatsoever about any other website that you may access through this Site. When you access a non-Reparel site, please understand that it is independent from Reparel, and that Reparel has no control over the content on that website. In addition, a hyperlink to a non-Reparel website does not mean that Reparel endorses or accepts any responsibility for the content, or the use, of the linked site. It is up to you to take precautions to ensure that whatever you select for your use or download is free of such items as viruses, worms, Trojan horses, and other items of a destructive nature. If you decide to access any of the third party sites linked to this Site, you do this entirely at your own risk.